STILL WORKING FOR YOU
Effective June 8, 2020, our facility opened to walk-ins and will-call pickups, as well as continuing curbside service. Our counter is open from Monday through Friday, 5:30 am. to 3 p.m.
As much as we all want to return to normal, our first priority is preserving the health and safety of our customers and staff by maintaining our vigilance to prevent the spread of COVID-19.
We know you have a lot of concerns and questions, and we will attempt to address below. If you still have questions after reading this information, please submit them on our Contact form and we will respond to you personally or update this page.
“Is your counter open?”
As an essential business, Dominion Electric Supply Company of Washington, LLC has operated continuously, while diligently working to preserve the health and safety of our customers, employees, vendors, and guests with these measures since March 23:
- Counter hours have been limited to 5:30 a.m. to 3 p.m., Monday through Friday.
- Some office staff have been working from home.
- All business travel has been suspended.
- All in-person visits, events, and training have been suspended.
- Sick employees have been required to stay home.
- Cleaning has been frequent and thorough.
- These and other CDC-recommended practices will continue for the foreseeable future.
“Can I come in to your counter?”
As of June 8th, our counter is open for walk-ins and to pick up will-call orders from 5:30 a.m. to 3 p.m. To ensure a safe environment, we are taking the following precautions:
- Our staff will be wearing masks.
- In addition to our more frequent cleaning and maintenance schedule, staff have been provided with cleaning materials and asked to pay extra attention to high-touch surfaces.
For your protection and ours, we require that you follow these guidelines:
- Wear a mask. We’ll have some available, but you’re encouraged to bring your own.
- Do not enter our building if you have a fever or cough, are experiencing shortness of breath, or if you may have been exposed to someone with COVID-19 within the last 14 days.
- Upon entering the building, please use your own hand sanitizer, or the hand sanitizer provided near the entrance.
- Maintain at least 6 feet between yourself and others not part of your household.
Finally, understand that everyone feels differently about this global health threat. Out of respect for others, unless medically unfeasible, please adhere to these guidelines.
“How can I place orders?”
You have several options for placing orders:
1. Of course, you’re welcome to visit our counter, but there will be a limit to the number of people who can be in the building.
2. You can call in your order ahead of time to our location or your salesperson if you have one, and have your order ready for pickup when you arrive.
3. You can stop at the location, call it in, wait while he prepare it for you, and then come in to pick it up or ask us to bring it out to you.
“Can I still use curbside pickup if I’m not comfortable coming in to the counter?”
Of course! If you’re at all uncomfortable visiting our counter, we encourage you to call ahead, or even when you arrive, if you don’t mind waiting 5 to 10 minutes for your order to be assembled. The phone number is posted on a banner in our window.
Simply call ahead and a staff member will be happy to bring your order to you. We're available for pickup and will-call from 5:30 a.m. to 3 p.m., Monday through Friday.
“Are you still delivering orders?”
Yes, we have continued to deliver orders throughout the COVID-19 pandemic, taking precautions recommended by the Centers for Disease Control to ensure the safety of our drivers and their customers. Specifically:
- Our drivers are required to wear masks when dealing with customers.
- All vehicles are equipped with sanitizer.
- Whenever possible, our drivers are practicing social distancing.
- Drivers who show any symptoms of sickness such as a fever, cough or shortness of breath are asked to stay home.
“How long will these safety measures remain in effect?”
The short answer is, as long as prudent and necessary. The long answer is a little more complicated. Some experts predict a resurgence or second peak of COVID-19 illnesses in the Fall. A vaccine is being developed, but it will be several months before it is widely available to the public. We will err on the side of caution and are committed to maintaining a safe and healthy environment for everyone who enters our facility.